Atu Duty Free: a world leading travel retail company

Retail excellence, innovative merchandising and customer service are at the centre of everything we do.

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25,000 sqm +
107 shops
10 countries
Duty Free

What´s in Store

Atu Duty Free:

We Are Dedicated To Our Customers & Our Product

Simply put, we want to provide a unique shopping experience at all of our airport stores.

The pace and scale of people now travelling is now an accepted part of daily life. Passenger numbers are growing and passenger spend is increasing – providing  a great opportunity for companies that can meet the needs and wants of an increasingly demanding airport customer.

Today, discerning travellers are looking for more engaging and creative store designs and products. Shopping in airports has become an integral part of their travel plans – but only if their expectations are met.

At ATU we believe that the customer lies at the heart of everything we do.  Our aim is to deliver an outstanding retail experience. We are committed to developing store concepts and designs and to providing a wide variety of products.

All this supported by excellent and personalised customer service, that genuinely inspires our customers.
We believe in innovation. And we invest, not just in our stores and our people, but in state-of-the-art technology systems throughout our business, which ensure that we remain in prime position to respond to our customers needs.

Total customer satisfaction is our aim. We work very hard to achieve this by detailed research of our changing passenger profiles and by providing the best range of products at the best possible prices.

This is our story.

Ersan Arcan, General Manager.

Wherever we operate shops, in Turkey or abroad, we will never compromise our principles of delivering the widest range of product and highest service quality, maintaining our standards of innovative merchandising uniquely tailored to each operating region.

We do this by:

  • Constantly updating our technology
  • Focusing on a fast, flexible and practical operational strategy
  • Efficient co-ordination between business units
  • Prioritising customer and technical services and integrated marketing
  • Delivering on our promises
We want our customers to enjoy every part of their shopping experience with us. To consider it both personal and memorable, to be truly engaged.
We are:

  • Optimistic
  • Honest
  • Responsible
  • Flexible
  • Innovative
  • Transparent
  • Curious
  • Ambitious
  • Respectful
  • Environment-friendly
  • Dynamic